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RULink
Primary Applications:
Unified Web Client
Setup: Mail / Calendar Setup, spam control, etc
Calendar & mail for cell phones & PDAs
Other Applications:
Mail [Old Interface]
Calendar [Old Interface]
Calendar [Old Interface, for IE]
Sakai pilot system
Documentation:
BUGS: Known problems with the JES software
Questions & Answers about Calendar
Synchronization with Palm and Pocket PC
Get Synchronization Software
Outlook Connector
Outlook Synchronization
Using Thunderbird
Subscribing from Apple iCal
Other Info about Calendar
Mail System
Loading the RULink CA
For Departmental Staff:
For Dept Administrators
www.ldap.rutgers.edu
Shibboleth Pilot
For OIT Staff:
Look at README.FIRST on /army/sunone
For non-Rutgers Staff:
Tricks in setting up Sun ONE s/w
OFFICE OF INFORMATION TECHNOLOGY
NEWS
Problems with yahoo.
Yahoo is now accepting mail from us again, but they are
delaying it by several hours. Yahoo is by far our
most problematical host. My personal recommendation is to
use gmail instead.
For those interested in knowing what caused downtime
or other
significant failures for RULink, see the failure log.
Outlook Connector version 7.2u1, which is available through
Get Synchronization Software, supposedly supports Outloook 2007 on XP. Support for Vista is
expected Spring or Summer of 2008.
If there is currently
a problem (or portions of the system are down for
scheduled maintenance), the status information below will be in red.
As of Mon, Oct 13, 19:51:Running: Directory Calendar RUNotify Mail Web StunnelLDAP data update: nightly Oct 13 06:19every 15 min Oct 13 19:40admin data Oct 13 06:04Unix data Oct 13 19:30
Delay of email going through rulink, for yesterday:50% go through in 0 minutes or less90% go through in 0 minutes or less99% go through in 63 minutes or lessDelays are from when mail arrives to when it is delivered, for mail delivered locally and forwarded to Rutgers addresses.
Further statistics available from
Rulink statistics.
The color of this section (and in some cases of specific
paragraphs) will be changed depending upon the system status.
Light yellow (same as right box): operating normally.
Yellow: downtime other than Friday at
10pm is scheduled within a week, or there is other
information you should look at
Red: system is down or there are serious problems
This system is intended to be available
at all times, subject to network uptime and other external
influences. Here are the major caveats:
The system may be taken down on Friday
evenings for software upgrades and other types of
system maintenance. This will be done after 10pm.
In most cases it will be 30 min, but it could be as
long as 2 hours.
Any extended downtime will be announced
here at least 2 weeks in advance. The color will change
to yellow a week in advance.
The web server is restarted at 3am every night. This will cause
a brief interruption if you are using the unified web client.
For questions and help in using the
system please contact your campus help desk.
An automated system check runs
every 5 minutes. It is capable of detecting most software problems and
restarting most components of
the system. It will places notes here showing the status of the
system.
If the system appears to be down, please
contact New Brunswick Operations, at 732-445-2293.
Backups are done once a day. Dailies
are kept for a week and weekly backups are kept for
8 weeks. Please contact your campus help desk if you
need data restored from a backup.
Summary of features:
Spam Control
Unified Web Client: https://rulink.rutgers.edu/uwc
This gives you both calendar and web mail. This is now the recommended
interface. The old mail and calendar interfaces are still present, but no
more work is being done on them.
Through web mail "Options", you can set up vacation messages, even if you read mail
through another mail reader.
Through calendar "Options" you can set up reminder email and
notifications. Through "Manage Calendars" you can control who can see your
calendar and access other people's calendars.
Setup: http://rulink.rutgers.edu/admin
Through this you can add a personal email
address and choose whether to read mail sent to rutgers.edu here
or forward it to another address.
For people reading mail here, you can set up spam control,
control who can see your mail folders and access other people's mail
folders, and change your disk quota.
Thunderbird: I recommend using Thunderbird with
RULink. Thunderbird is an open-source mail and calendar system. Although
calendar support is new, I expect it to become a good alternative to
Outlook. See Using Thunderbird with RULink.
Outlook Support: I recommend using the Outlook Connector.
This makes RUlink look more or less like an Exchange server to Outlook.
See Get
Synchronization Software. I recommend using version 7.2, the
beta version. I've used it on two machines and it has been working very
reliably.
Cell phone / PDA Support: There is some support for
both mail and calendar in
cell phones and PDAs with web browsers. This section
also includes the Apple iPhone.
If a calendar is set so that everyone can look at it, it can be
accessed as http://rulink.rutgers.edu/calendar/CALID
Your default calendar has a calid of NETID@rutgers.edu
For support, contact your campus help desk, or
rulink-support@rutgers.edu
Old interfaces:
Web Mail: http://rulink.rutgers.edu/mail
Calendar: http://rulink.rutgers.edu/calendar
Calendar non-SSL:
http://rulink.rutgers.edu/ncalendar
A calendar interface that uses SSL only for the login screen. Use this
if you have problems inviting more than 8 people to an event.
RULink is a University-wide system, providing a set of
core communications services, currently email and calendaring.
The software is primarily Sun's
Java Enterprise System .
New users: Please read this whole page
for introductory information on the services. More information
is available in the documentation links on the right.
The applications links on the right are
the primary entry points into the mail and calendar systems.
For support on these tools please use the normal help desk contact
for your campus. For more specialized requests such as creating a new
domain, you may also contact rulink-support@rutgers.edu.
How to use RULink
Anyone with an account on one of the major OIT campus systems
or RIAS can use these services. Login with your NetID and the
corresponding password. If you have accounts on both faculty/staff and
student systems, use your faculty/staff password.
Please use the hostname rulink.rutgers.edu to
access these services, except that email addresses are
user@rutgers.edu, or user@domain if your department has its own
domain hosted on this system.
Calendar
No special setup is needed for the
calendar -- just login
with your NetID and password. A calendar will be created for you
the first time you login.
For instructions on support for Palm handhelds and Pocket PC, see
Synchronization with PDA.
If you use Outlook, you will probably want to use the
Outlook Connector. This
causes Outlook to treat Rulink much like an Exchange server.
However if you are using an Exchange server in your
department, but still want to see your rulink calendars,
you may prefer to use
Synchronization with Outlook,
because Outlook can only treat one server as an Exchange
server.
It is possible to set up shared calendars for conference rooms,
projects, and other uses. For more information on the calendar
service, see the
Questions & Answers about Calendar
Mail
By default, mail sent to netid@rutgers.edu is forwarded to
the mail address listed for the person with that NetID in the People Database.
This is the address shown in the main Rutgers Online Directory. See that link for information on how
to change your email address in the People Database.
The intent is to provide a permanent email address @rutgers.edu,
which will follow you should you change departments or mail systems
within the University.
It is possible to create "long" email addresses for yourself,
e.g. "john.smith@rutgers.edu", and to
change the address to which mail is forwarded.
To make these changes,
use the administrative tool,
http://rulink.rutgers.edu/admin
It is also possible
to receive and read mail on this system.
Mail/Calendar Configuration Tool, by using the
use the administrative tool,
http://rulink.rutgers.edu/admin to set "I will read
mail on this system." If you choose to read mail
on this system, I recommend using either the web interface
(preferably the unified web client,
http://rulink.rutgers.edu/uwc) or
Mozilla Thunderbird.
Thunderbird is particularly attractive if you configure it to
use the LDAP-based faculty/staff directory. See
Using Thunderbird with RULink.
If you have problems with IMAP hanging or giving timeouts,
here are some suggestions: With Thunderbird, see
Using Thunderbird with RULink.
With Mac OS X mail, try
changing the port to 143. When you click SSL it will
change the port to 993. You will need to change it
back to 143. With other mail programs, if TLS is available
in addition to SSL, try using TLS. In some programs
(such as Mac mail) you get TLS by checking SSL and forcing
port 143. [SSL and TLS are two different protocols with
the same purpose: Both encrypt the connection between you
and the server. This protects your password and other
sensitive data. TLS is simply a newer version, which appears
to work better with this server.]
The mail system does virus protection.
For more information, see the mail documentation.
Additional Options
Mail/Calendar Configuration includes various configuration
tools. These allow you to determine whether mail sent to you at
rutgers.edu will be left here for you to read or forwarded to
another address, and to do certain uncommon operations on calendars.
It is possible for departments and other groups to create
shared calendars and various types of special-purpose mailboxes.
Please see the web page
For Dept Administrators for
more information.
While the central directory server,
ldap.rutgers.edu, is not strictly speaking a part of RULink,
information about it will be listed here. Announcements and
failure information will be shown in the NEWS section.
Information You Should Know
New users should look at the sections on privacy and
accessibility later on this page. By default, anyone
can see certain information from your calendar.
The applications links in the right margin
are the easiest way to get to the calendar and mail system.
Issues with Specific Browsers
The following section has not been checked with the
new software version. In general current versions of
IE, Mozilla, Firefox and Safari should all work. Sun does not
support older browsers such as Netscape 4.7 and IE 5, and some things
I've done make it impossible to use them.
Note that some commands use pop-ups, so browsers
that block popups will need to be configured to permit rulink to
generate popups.
If your browser can be set to pretend to be another
browser, beware of pretending to be Netscape 4 if you aren't. Doing
so may lead to failures when you try to delete a message.
Windows: Older versions of IE have had problems with mail and been
slow with calendar. We recommend that IE users update to the newest
version of IE 6. Netscape 4.7 is not currently supported.
Mozilla 1.4 and later, Firefox, and Netscape 7 should work.
NOTE: IE 6 has problems with some operations
in the old calendar interface. This is due to SSL problems between IE
and the calendar server.
If you notice it hanging, use the
special URL labelled "for IE". This will use SSL for the login to
protect your password, and disable SSL.
Mac OS X: Camino, Mozilla 1.4/Netscape 7 and Safari all
work. IE 5 does not. In the past I've said that
Safari is slower,
so I have recommended Firefox or Camino. However I compared
them in 10.4.8 and found Safari just as good (tested on an
Intel iMac). Safari 3 in
Leopard actually seems just a small fraction faster in
some operations.
Non-Roman text: We believe that the web mail
system will properly display email using standard encodings such as
Big5, as long as you have an appropriate character set. However
experiments to date suggest that you can only send mail using Unicode.
This appears to work properly with current versions of IE, and
Netscape, but not Netscape 4.7. While we don't have specific information,
I would assume that it would work with the newest Mozilla software.
You will need a Unicode font that has
the appropriate characters. We are continuing to investigate options.
In the calendar, pop-up menus are very slow in Internet Explorer.
You'll get better performance using Netscape, although Internet Explorer
will work as long as you wait.
Privacy
This section will give a summary of who can access your data
in the calendar, mail, and directory components of these applications.
Calendar
The calendar system permits you to control who can see your calendar.
By default, everyone can see what times are free or busy, but nothing
about the events and appointments themselves. By default, anyone can
invite you to an event. This invitation will put a tentative entry
on your calendar, which you can confirm or reject, and send you email.
To change permissions
Login to the unified web client, https://rulink.rutgers.edu/uwc
Choose the Calendar tab
In the "Current Calendar" box in the upper right, choose
"Manage Calendars".
You'll now see a list of your calendars. Click
"Edit" next to your primary calendar.
Right under the primary information you'll find a list
of checkboxes that control how much information others can
see from your calendar.
Somewhat lower down the screen, you'll see a section
that lets you give specific users the ability to do things
that others can't do.
Here are changes you should consider:
If you don't want everybody to be able to see when you are busy,
remove the check from "Anyone can view my availability."
If you don't want everybody to be able to invite you to events,
remove the check from "Anyone can invite me to an event." If you do this, any attempt to
invite you to an event will generate email to you, but will not
put a tentative event on your calendar.
If you want everybody to be able to see your actual events, and
not just when you are busy, check "Anyone can read my calendar". If you do this, it is
still possible to make specific events private, using the
"Privacy" pulldown in the box where you create and edit events.
If you want someone else to be able to make changes to your
calendar, one approach is to type their NetID in the blank next to "Name:"
in the "Permissions List" section and then hit "Add".
That will add an entry for them to the
permissions table. At that point you can give them whatever
permissions you want. For assistants, you would typically give
them all permissions. Another way to do this would be to go down
to the "Owners" section, and add them as a secondary owner of your calendar.
If you do that, you do not need to list them in the Permissions List.
Once you have made the changes you want, click "Save" in the lower
right of the dialog box.
Mail
There are no privacy issues unless you use this system for
email. If you do, then of course you will have messages stored
on this system. By default, no one else can see any of your
messages, nor see whether you have email.
To control who can access your messages, login to the
unified web client, choose the Mail tab, and click on
"Manage Folders", which is an icon at the bottom of the
list of folders that appears on the left. Select the fold
you are interested in (your default folder is "Inbox"), by
clicking the radio button to the left of it. Then pull
down "Folder Actions" and choose "Share".
This will bring up a dialog box
that lets you select who can access messages in this folder.
As with the calendar system, initially there is only
one entry, which controls whatever "anyone" can do.
By default, they can do nothing. However using the pulldown
menu, you can give them various permissions, which should
be self-explanatory.
You can give specific people other permissions, by adding
an entry for them. Put their NetID in the "User ID" box,
and click "Add". Then you can give them whatever permissions
you want.
If you have folders other than Inbox, when you look at "Share" for
them, you'll see a checkbox at the upper left of the dialog box.
Choosing it will permit users to send mail directly to the folder,
using a syntax such as yourname+foldername@rutgers.edu.
Note that there is a subtle difference between "anyone" and
"everybody". Everybody, the default entry for the calendar system,
includes users from anywhere on the Internet, who can look at
calendars anonymously. Anyone, the default entry for mail, refers to
any Rutgers user who is logged into the mail system.
The Sun JES mail system fully supports the IMAP features that
permit an IMAP client to adjust permissions. If you are using
a client that implements these features, you can adjust
permissions from your client. Making changes from the web
application and from your client will have the same effect.
(Unfortunately I don't know of any clients that implement this
feature.)
Directory
RULink uses a directory of its own. This
directory is not typically accessed except from mail and calendar.
This section describes using the directory from the Unified
Web Client. The old interfaces have similar features.
It can be used from Calendar when you are inviting someone to an
event. The dialog box for creating and editing events has a box for
inviting other people. Next to that box is a button "Add from addressbook", which
will let you look for people in the directory.
It can be used from Mail from the Search Address Book dialog,
which is accessible from several locations. The most visible is the
button labelled "Search" from the "Addresses" tab. However when you
are composing a message, you can look up addresses. The initial
dialog box accesses only your personal address book, but the "Search"
button" will look at the full directory if you choose "Corporate
Directory".
Every person who has an active account on any of the Rutgers
campus systems (rci, eden, andromeda, pegasus, crab or clam) is listed
in the directory. The directory implements the same access
restrictions as the Rutgers Online Directory. Thus, students who have
chosen not to release information through the Online Directory will
not have it released through this directory either. In order to be
visible in this directory, an entry must be visible in the Rutgers
Online Directory. For students who are not also faculty, staff or
guests, the entry will be hidden if the email address is not visible
in the Online Directory.
There is one exception to this: A few people have accounts on one
of the campus systems, but are not registered with the Rutgers central
directory system at all. Typically these would be guests whose
accounts are created by campus staff without going through central
guest procedures. For these people, information will be visible in
this directory. However the information for their entries is based on
the "finger" information from their accounts. This information is
under the control of the user. (It may be changed using the
"account tools" for the system on which the account is located.)
Directory entries on this system show a subset of the information
in the Online Directory.
Accessibility
The mail and calendar web applications do not appear to
comply with the W3C recommendations for handicapped
accessibility. For certain individuals, screen magnifiers
may be sufficient. They should work fine with these applications.
However individuals that need to use alternative browsing
applications may have problems if those applications don't
support Javascript.
For the calendar system, we recommend using
the
Calendar small-screen interface,
https://rulink.rutgers.edu/cal/login.php3.
This interface is primarily intended for use with PDAs, but
should also work with alternative browsers. It is a very
spartan interface, using pure HTML. See
Other Calendar Details for how to login directly to
today's calendar or the list of events.
For the mail system, we recommend using a POP
or IMAP client to access mail.
The "Mail/Calendar Configuration" screen, which includes
options to control the major features of the email system,
uses very straightforward HTML, and should present no problems.
For more information, contact
rulink-support@rutgers.edu
Last updated:
Friday, 03-Oct-08 11:17:07
©
2008
Rutgers, The State University of New Jersey. All rights reserved.
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